First-ever AI-Powered Customer Support Assistant by Asiacell

Sulaymaniyah, Iraq - November 11th, 2024

Asiacell, the leading telecommunications provider in Iraq, has announced the launch of LAILA, Iraq’s first AI-powered customer support assistant, available to customers 24/7. This groundbreaking service marks a major leap forward in customer support and the adoption of innovative solutions within the telecommunications sector. LAILA embodies Asiacell’s commitment to delivering exceptional and advanced experiences for its users, reinforcing its leadership in driving digital transformation and modern technology in Iraq.

Powered by the latest in artificial intelligence, LAILA is designed to interact with users naturally and seamlessly, providing instant and comprehensive solutions that exceed expectations across a wide range of inquiries. Accessible on multiple platforms—including the Asiacell app, Asiacell’s official website, WhatsApp, and Facebook Messenger—LAILA is now within easy reach of all customers, ready to serve them anytime, anywhere.

On this occasion, Amer Sunna, CEO of Asiacell, stated, “At Asiacell, we are proud to introduce Iraq’s first intelligent assistant, LAILA, a transformative advancement in how we interact with our customers. With LAILA, we aim to enhance the customer experience, making it more accessible and forward-thinking, reflecting our commitment to adopting the latest technological solutions for our valued customers.”

Starting today, Asiacell customers can easily connect with LAILA through various communication platforms, whether for simple inquiries or to resolve technical issues, ensuring that customer support is readily available around the clock, every day of the week.