Enhance customer communication with Asiacell B2B's Mini-Contact Center solution for SMEs and SOHOs

Mini Contact Center or Mini Call Center ensures that your calls are never missed, allowing you to respond to your business calls from anywhere. With call forwarding capabilities, you can automatically direct calls to multiple phone numbers, ensuring you stay connected even when you're out of the office or unable to access your phone. Manage your entire business remotely by transferring incoming calls to up to four mobile phone numbers of your choice. This flexible solution helps you maintain efficient call center operations and stay on top of your center call management, no matter your location. Perfect for businesses looking to optimize their call forwarding and ensure seamless connectivity.

Applications:

• Seamless Call Forwarding – Automatically forward calls from the main (parent) number to up to four mobile numbers, ensuring no missed calls and constant availability, even when away from the office.
• Enhanced Customer Support – Improve customer satisfaction by redirecting calls to available numbers, guaranteeing timely responses and smooth communication with clients.
• Business Continuity & Flexibility – Maintain efficient call management remotely with customizable forwarding, making it ideal for SMEs and SOHOs that need flexible call handling solutions.
• Cost-Effective & Prepaid Service – A prepaid service with various packages that doesn't require a spending limit, offering an affordable and flexible solution for businesses with fluctuating call volumes.
• Professional Connectivity with Vanity Numbers – Support for Asiacell vanity numbers allows businesses to present a memorable and professional contact number, enhancing brand recognition and trust with customers.

Call Forwarding feature:

Clients can select one main (parent) number and up to four extension (child) numbers. Business clients will share only one main number (parent). When clients call the parent number and it is busy, unanswered, or unreachable, the call will be automatically forwarded to the first child number, and then to the second, third, and so on, in sequence if the previous numbers are busy. The parent and child numbers can be any Asiacell number, including vanity numbers.

The call forwarding between the main number and the child numbers occurs in a sequence based on the client's preferences. Mini Contact Center is a postpaid and prepaid service with a variety of main packages.

Advantages and Benefits of Mini Contact Center:

• Never Miss a Call
  Mini Contact Center ensures that your business calls are never missed, allowing you to stay connected and respond to calls from anywhere, whether you are in the office, at home, or on the go.
• Seamless Call Forwarding
  With call forwarding capabilities, you can automatically redirect calls to multiple phone numbers. This guarantees that you remain reachable even if you're out of the office or unable to access your phone, enhancing your business's accessibility.
• Remote Business Management
  Manage your entire business remotely by transferring incoming calls to up to four mobile phone numbers of your choice. This flexibility allows you to run your business efficiently from anywhere, without worrying about missed calls or being disconnected.
• Optimized Contact Center Operations
  Mini Contact Center enables businesses to maintain streamlined contact center operations, ensuring that calls are forwarded to the right number, even during busy hours, to avoid missed opportunities and improve overall client service.
• Flexible Call Forwarding System
  Clients can select one main (parent) number and up to four extension (child) numbers. When a client calls the main number and it is busy, unanswered, or unreachable, the call will automatically be forwarded to the next child number in sequence. This ensures seamless communication and client satisfaction.
• Supports Vanity Numbers
  The main and child numbers can be any Asiacell number, including vanity numbers, which can help your business stand out and make it easier for clients to remember your contact information.
• Enhanced Client Experience
  By ensuring your calls are always answered and effectively routed, Mini Contact Center improves your client service experience, leading to better client satisfaction and loyalty.

Why Asiacell’s Contact Care Solution

• Remote Management: Transfer incoming calls to up to four mobile numbers of your choice, ensuring you stay connected regardless of your location.
• Efficient Call Management: Optimizes your call center operations by ensuring that calls are never missed and clients are always connected.
• Perfect for Growing Businesses: A cost-effective solution for businesses that need to manage customer calls more efficiently while keeping overhead costs low.

For More Information:

Send an email to Business.Channel@asiacell.com

Call 323, our dedicated line of our customer service.

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Frequently Asked Question (FAQ)

• What is the Mini Contact Center?

  It is a solution consist of a parent number and four child numbers, when the parent is busy, the call will be forwarded automatically to first child then second child and so on. There are packages that can be activated on parent and can be shared with child sims

• What is the renew lifecycle if the (Parent line) does not have enough money to renew the package?

  It depends on the type of the service, is it postpaid or prepaid.

• Is it possible for client to upgrade/downgrade their packages (Main Packages)?

  Yes, they can through Asiacell’s sales team.

• What is the contract duration?

  We have two type, postpaid and prepaid, the postpaid if for one year, while the prepaid is on monthly basis and client can recharge any time and renew the its package any time.

• When the caller called the child 1 directly, and no answer, what will happen to the call?

  It will be forwarded to child 2

• Does the client will pay any activation fee?

  No activation is free, while the client will pay only for the main package.

• How can I get the product?

  Send an email to Business.Channel@asiacell.com Or Call 323, our dedicated line of our client service.