Enhance your customer service with Asiacell's Toll-Free Number service.
Toll Free Number is a standard number, 800 dialing prefix number where the caller will not be charged for the call, instead the business customer will be charged for the incoming call (reverse charge). The Toll-Free number consists of 8 digits, the format is (800 XXXXX). It is used for on-net call only.
Applications:
- Customer Support & Assistance – Provide a free and accessible way for customers to reach your business for inquiries, support, and problem resolution.
- Sales & Order Hotlines – Increase conversions by allowing customers to place orders or ask about services without worrying about call charges.
- Marketing & Advertising Campaigns – Improve customer response rates by featuring a toll-free number in advertisements, making it easier for potential clients to reach you.
- Appointment & Booking Services – Offer a hassle-free way for customers to schedule appointments or reservations, enhancing convenience and accessibility.
How to subscribe:
Customer will approach Asiacell B2B sales team to check the availability of the desired Toll-Free number then if available can sign up a legal contract with Asiacell and pay the Toll-Free service activation fee as well as the lines postpaid deposit in order to activate the service lines. Customer needs to fill a service activation request form that will show the required network setup and the call forwarding sequence.
Features and Benefits
- Gives business a huge advantage over competitors that do not have Toll Free numbers.
- Creates an image of a large trustworthy organization, Toll free numbers create a larger more significant corporate image.
- Can be set up in a few days.
- Fixed monthly fee that include free forwarding calls from first line.
- This service will be with on-net voice calls only as there will be no incoming SMS, no data or roaming service.
- Low Service activation one-time fee.
- No annual fee required.
- The incoming call traffic can be forwarder to up to other four lines with low forwarding call charges.
- The customer will receive monthly bill on every 27th of the month.
Why Asiacell’s Toll Free Number?
- Boost Customer Engagement – Provide a cost-free and convenient way for customers to contact your business, increasing inquiries and improving customer satisfaction.
- Enhance Brand Credibility – A toll-free number creates a professional and trustworthy image, making your business appear more established and customer-focused.
- Increase Sales & Marketing Effectiveness – Encourages more customer interactions by removing call charges, leading to higher response rates in sales and marketing campaigns.
Frequently Asked Questions (FAQ)
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What is the Toll-Free Number, and how does it work?
The Toll-Free Number uses a standard 800 dialing prefix number where the caller is not charged for the call. Instead, the business customer is charged for the incoming call (reverse charge). The Toll-Free number consists of 8 digits, in the format (800 XXXXX), and it is available for on-net calls only.
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What is the format of a Toll-Free number?
The format of a Toll-Free number is (800 XXXXX), consisting of 8 digits.
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Can the Toll-Free number be used for both on-net and off-net calls?
The Toll-Free number can only be used for on-net calls.
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Who is charged for a call made to a Toll-Free number?
The caller will not be charged for the call. Instead, the business customer will be charged for the incoming call (reverse charge).
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Are there any limitations with the Toll-Free service?
Yes, the Toll-Free service is available for on-net voice calls only. There will be no incoming SMS, data, or roaming services associated with this service.
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Can incoming calls to a Toll-Free number be forwarded to other lines?
Yes, incoming call traffic to a Toll-Free number can be forwarded to up to four other lines, and this forwarding comes with low call forwarding charges.
